Support
Questions, a label that looks wrong, or trouble with your subscription? Write to us and a real person will reply.
Common questions
How are results decided?
Each result (pick often, pick sometimes or pick less often) comes from published rules written and cited by our clinical dietitian, Suzan Trabulsi. The same label always gets the same result: there is no AI grade. Every result shows the reason and its source.
Results depend on what the app reads from the label, so please check the pack itself, especially if something looks off. Pick Often is general nutrition information, not medical advice.
Are my photos uploaded?
No. Labels are read on your iPhone, and photos never leave it. Your scan history, check-ins and onboarding answers also stay on your iPhone and are not synced to iCloud. The app only downloads rules and content from us. See our privacy policy.
How do I cancel?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Pick Often and tap Cancel Subscription.
To avoid being charged when a free trial ends, cancel at least 24 hours before it ends. Deleting the app does not cancel your subscription. For refunds, visit reportaproblem.apple.com.
Who is behind Pick Often?
Pick Often is built by Adeeb Trabulsi, a developer, with his sister Suzan Trabulsi, a Clinical Dietitian licensed by the Dubai Health Authority (DHA) and the Department of Health Abu Dhabi (DoH). Suzan writes and cites the rules behind every result.